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The Flo by Moen smart water shutoff device is a leak detection and water monitoring device for your home. Installed on the main water supply line, one device help protects the entire home from water damage and leaks.

We recommend the customer download the Flo By Moen app on their smartphone and create an account. You can install the Flo by Moen app through the App Store or Google Play Store.

Your contractor will pair your device at installation. If you want to know how to pair it yourself you can view a video here of how to pair Flo by Moen Smart Water shutoff .

Once Flo by Moen smart water shutoff device is installed on the main water line coming into the home, it will go through what we call a “learning phase” for the first week of installation. During this phase, the pressure, temperature and flow rate sensors in the device will collect data about how water is used in the home. It will then use this data to understand how much water use is expected in the home. 

The Flo by Moen smart water shutoff device conducts a “Health Test” once a day to search for any drop in pressure within the entire plumbing system. If there is a steady drop in pressure while the valve is closed, you will be notified that you have a “Small Drip Detected”

You can view a video on how to urn your water on/off with the Flo by Moen app.

The manual shutoff is meant for emergencies only. In the event you are unable to use the Flo by Moen app, you may push down and turn the green knob a quarter turn to the left or right to the open or closed position. The valve status light will indicate a solid green LED when it is in the open position, and solid red when it is in the closed position.

Some insurance companies will allow for you to save money on your insurance premiums when you enroll in the WaterShield by FPL Home program. Contact your insurance provider to verify if you qualify for a home owner's insurance discount. You can obtain your monitoring certificate from the Flo by Moen user portal and send it to your insurance provider.

Follow the prompts in-app to correctly identify the source of the water use. This will allow for your device to grow smarter and ensure that you receive fewer false alarms in the future.

Your device will continue to work even without connectivity to the internet. However, you will not receive an alert via the Flo by Moen app if a water event occurs. 

You can submit a claim 24 hours/7 days a week at www.4repairs.net or you may call 888-883-3957 during normal business hours (8am – 5 pm EST, m-f). For emergency repair – outside of normal business hours you can submitting an e-mail to urgent@fortegra.com.

Your coverage will begin 30 days after your subscription installation date. The service providers provides coverage for the repair or replacement of components of the interior plumbing system that fail due to normal wear tear. An Interior plumbing system consist of the water service and vents lines within the interior limits of Your residence. Coverage includes water leaks and breaks, interior hose bibs, angle stops, risers, shower/tub valves and waste and vent lines above the foundation of Your residents.